I WOULD LIKE TO KNOW MORE ABOUT LOUMINOLOGY

WHAT MAKES LOUMINOLOGY DIFFERENT?

At Louminology, we are dedicated to creating skincare products that combine the best of nature and science. Our products are made with high-quality, natural ingredients sourced from the Swiss Alps, which are carefully extracted using cutting-edge technology to ensure their purity and potency. We believe that our products should be effective and a pleasure to use, so we strive to create luxurious and innovative formulations. Whether you are looking to enhance your natural beauty or simply maintain the health of your skin, Louminology will provide the visible results you desire and become a part of your daily skincare routine.
ARE LOUMINOLOGY PRODUCTS SAFE FOR ALL SKIN TYPES?

Yes, our skincare products are suitable for all skin types and are free of harmful chemicals and additives. We carefully formulate each product to be gentle and effective for all skin types. They do not contain any harsh or aggressive ingredients that can irritate or inflame the skin.
WHAT INGREDIENTS ARE USED IN YOUR SKINCARE PRODUCTS?

Our skincare products are formulated with high-quality, natural ingredients sourced from Switzerland. Including plant-based extracts, oils, natural minerals, and vitamins. Visit our Skinology 101 to read more about our unique ingredients.
HOW DO I KNOW WHICH PRODUCTS ARE BEST FOR MY SKIN?

Our website includes detailed product descriptions, usage instructions, and recommendations for specific skin concerns.
CAN YOUR PRODUCTS BE USED BY MEN AS WELL AS WOMEN?

Yes, our skincare products can be used by both men and women.
IS LOUMINOLOGY CRUELTY-FREE?

Yes, we are Leaping Bunny certified and are committed to providing cruelty-free skincare products. We do not test our products on animals; we only work with suppliers who share our commitment to ethical and humane practices.
IS LOUMINOLOGY COMMITTED TO BEING SUSTAINABLE?

We are committed to sustainability and reducing our environmental impact. We use FSC-certified packaging for our boxes, and our bottles and jars are both sustainable and recyclable. Additionally, we are proud to support One Tree Planted by donating a dollar for every order placed with us. We believe that it is crucial to take care of the planet and are committed to doing our part to protect the environment. Read more here
HOW LONG CAN I USE THE PRODUCTS FOR?

This is known as the ‘period after opening’ (PAO) and is indicated by the symbol of an open jar with a number inside. For example, a product with a PAO of 9M should be used within nine months of opening, while a product with a PAO of 12M or 36M should be used within 12 or 36 months, respectively.
HOW CAN I STAY UPDATED ON NEW PRODUCT RELEASES AND PROMOTIONS?

To stay up-to-date on news and offers, sign up for our newsletter on our website and follow us on social media.

I NEED INFORMATION ABOUT ORDERING

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Master Card, American Express, Discover, PayPal, and Apple Pay.
DO YOU OFFER INTERNATIONAL SHIPPING?

Yes, we ship worldwide. Please see here for more information on shipping rates and delivery times.
HOW DO I TRACK MY ORDER?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your order.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Orders are usually shipped out on the same day they are received or the next business day. Orders within the United States typically take 3-5 business days to arrive, while international orders may take up to 7 business days to be delivered
WHAT SHIPPING CARRIERS DO YOU USE?

We ship with UPS, or you can contact us if you would like to request a different carrier. We will do our best to accommodate your preference.
CAN I RETURN OR EXCHANGE A PRODUCT IF I AM NOT SATISFIED WITH IT?

Please see our return policy here.